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How do you access the CCU3000, EUM3000, EUM3003, EUM3004 or the NCL1170 if you have forgotten your password?


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Created 2007-03-30
Modified 2007-03-30
Views 3465
Author Jeff

The WaveRider CCU3000, EUM3000, EUM3003, EUM3004 and NCL1170 password can only be recovered by a keymatch challenge.

  • Contact WaveRider support through an eTicket using this system - Tech Support
  • Have your original invoice number ready for validation that you are the rightful owner.
  • Arrange to have the unit’s IP address NAT’d to a static public IP address with Telnet access. If this is not possible, the password challenge will have to be completed via voice or chat forum.

 




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